Return Policy

At MiniExcavatorBiz.com, customer satisfaction is our priority. We stand behind the quality of our products and aim to provide a fair and transparent return process.

1. Return Eligibility

You may request a return if:

• The item is damaged, defective, or incorrect upon delivery
• The request is made within 48 hours of receiving the product
• The item is unused and in its original condition (if applicable)

To start a return, you must contact us first for approval.

2. Non-Returnable Items

We do not accept returns in the following cases:

• Change of mind after the order has been processed or shipped
• Normal wear and tear or misuse
• Items that have been used, modified, or damaged by the customer

3. Return Process

To request a return:

1. Email us at support@miniexcavatorbiz.com within 48 hours of delivery
2. Include:
   • Your order number
   • Clear photos of the product and issue
   • A brief description of the problem

Our team will review your request and provide return instructions if approved.

4. Refunds

If your return is approved, we will offer one of the following:

• Replacement item (preferred option)
• Full refund to your original payment method

Refunds are processed within 5–10 business days after approval.

5. Return Shipping Costs

• If the issue is due to damage, defect, or incorrect item, we cover return shipping costs
• For any other approved returns, shipping costs may be the customer’s responsibility

6. Order Cancellation

• Orders can only be canceled within 24 hours of purchase
• After this period, the order may already be processed and cannot be canceled

7. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or payment provider account
• Contact your payment provider, as processing times may vary
• If the issue persists, contact us for assistance

8. Contact Information

For all return and refund inquiries, please contact:

• Website: MiniExcavatorBiz.com
• Email: support@miniexcavatorbiz.com
• Phone: +1 236-245-7198